We understand that receiving a damaged product can be disappointing, and we are here to ensure your satisfaction. Our policy provides a clear process for returns, exchanges, and refunds if your product arrives damaged.
Eligibility for Return, Exchange, or Refund:
We accept returns, exchanges, or refunds only for items that arrive damaged or defective.
Claims must be made within 48 hours of receiving the product.
Return Process:
If you receive a damaged product, please contact our customer service team at contact@divinekraft.in within 48 hours of delivery.
Provide your order number, photos of the damaged item, and a description of the damage.
Exchange Process:
If you would prefer an exchange, we will arrange for a exchanged product to be shipped once the damaged item is returned.
The exchange product will be delivered within 7-10days
Refund Process:
Once we receive the returned damaged item, we will process a full refund to the original payment method.
Refunds will be credited within 5-7 business days after receiving the returned item.
Refund Process:
Once we receive the returned damaged item, we will process a full refund to the original payment method.
Refunds will be credited within 5-7 business days after receiving the returned item.